Returns & Exchanges
At Mochi Mochi, we want you to love your glow. If you are not completely satisfied with your purchase, we offer a hassle-free return or exchange process within 30 days of delivery for all unopened and gently used products.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place the beauty products in their original packaging, ensuring the items are secure to prevent damage during transit.
Print and Ship
Download and print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your replacement within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing