Frequently Asked Questions
Everything you need to know about your glow journey with Mochi Mochi.
Are your beauty products cruelty-free?
Yes, at Mochi Mochi, we are committed to ethical beauty. All our products are 100% cruelty-free and never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin type, you can return it for a full refund or store credit, even if it has been opened.
Can I track my order in real-time?
Absolutely! Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are Mochi Mochi products safe for sensitive skin?
Our formulas are dermatologist-tested and designed with gentle, skin-loving ingredients. However, we always recommend performing a patch test before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.